Returns Policy

We want you to be completely happy with your PURE piece. Here's how returns and cancellations work.

Standard Pieces

If you've purchased a ready-made (non-custom) piece, you have 14 days from the date of delivery to change your mind and return it for a full refund, in line with your rights under EU/Irish consumer law.

To be eligible, the piece must be: unworn and in its original condition; returned with its original packaging, appraisal, and any certification provided; and accompanied by your order reference.

Custom & Made-to-Order Pieces

Because custom pieces are made specifically to your design and specification, they are not eligible for return or refund once production has begun, except in the case of a manufacturing fault. We'll always confirm your design in full before any work commences, so there are no surprises.

How to Start a Return

Email purelabgrowndiamonds@gmail.com with your order reference and the reason for return. We'll confirm the next steps, including how to safely and securely send the piece back to us (we recommend insured, tracked delivery for items of this value).

Refunds

Once we've received and inspected the returned piece, we'll process your refund to the original payment method within 14 days.

Faulty or Damaged Items

If a piece arrives faulty or damaged, contact us immediately at purelabgrowndiamonds@gmail.com with photos where possible, and we'll arrange a repair, replacement, or refund at no cost to you.

Questions

Get in touch on 085 817 6036 or purelabgrowndiamonds@gmail.com — we're happy to talk you through anything before you buy or return.